Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. A valid email address is required to submit a ticket. You can reply directly to the emails created by the system or you can log in here to check your ticket.

To help us serve you as quickly and efficiently as possible please do the following:

• If you've bought a product and it's not added to your account, please provide your email address and transaction ID and we'll manually add it in for you.

• Please only reply to existing open tickets until it's status is closed and avoid creating multiple tickets as it overloads our system.

• If you're wanting upgrades or fixes on installation type products, please provide the correct FTP details by testing it using free online FTP services like net2ftp.com. If it doesn't work there, it won't work with us which will only delay setups.